Remote Diagnostics is the core of LiveRepair.com's proprietary software suite TekLink™ that facilitates remote diagnostics and repair of your PC. You can download it from our website and install onto your computer during registration or anytime later. TekLink™ will make our further service quicker, easier and more effective. Installed on your computer TekLink™ appears in your Start menu and in Program files. This is where you can find it if you want to easily access our HelpDesk and other services. The icon on the Desktop of your computer allows you to get there by a simple click.

TekLink™ helps you to:

• Save time. It takes just a few minutes to check the configuration, components and software installed on your PC. This will eliminate the need for you to answer technical questions about your computer to which you might not have the answers.
  
• Perform accurate diagnostics. The program scans your PC for conflicts, errors and malfunctions. This will enable our Experts to resolve problems much faster.
  
• Get immediate response. All diagnostics and repair are in real-time mode. We start processing your inquiries immediately.

Installing and using TekLink™ does not require special IT knowledge. All you have to do is to follow the step-by-step instructions on the screen. The diagnostic data will be collected and sent to our Experts automatically.

TekLink™ suite includes the following modules:

• Remote Diagnostics -- collects the information about your computer configuration and the software installed on it. If needed for problem resolution, this data can be immediately sent to our Experts for analysis.
  
• Screen Sharing -- allows our Experts to manage your computer via Internet. This feature can be used for faster remote resolution of computer problems and remote training.
  
• Check Update -- allows you to download and install updates to TekLink™ suite automatically or on demand.

TekLink™ is an entirely safe and reliable program. You have full control over its usage and all actions are performed only upon your explicit consent. The collected information is transferred for technical analysis to our Experts and cannot be transferred to any third party. We have designed TekLink™ in such a way that it does not collect private or confidential data. For more information on this issue please see our Privacy Policy.