These
service features are provided on the products listed below:
- Advice and instructions on the installation and configuration of new
hardware/software
- Recommendations on the most current drivers for the customer's hardware
- Fixing problems related to system and applications error messages
(excluding error messages related to computer programming languages,
script programming and debugging)
- Remote diagnostics of malfunctions with computer hardware components
1
- Fixing problems related to malfunctions of Microsoft® Windows®
Operating Systems family components and software applications (remote
diagnostics and configuring/fixing procedures only)
- Performance optimization, recommendations on upgrades/updates, system
failure, functional disorder of the basic components both hardware and
software
Operating Systems:
- Microsoft® Windows® 95 OSR 2 2
- Microsoft® Windows® 98 Second Edition
- Microsoft® Windows® Millennium Edition
- Microsoft® Windows® 2000 Professional
- Microsoft® Windows® XP Home Edition
- Microsoft® Windows® XP Professional Edition
Hardware (on the above operating systems)
- System Units
- Monitors
- Printers
- Sound Cards
- Video Cards
- Accelerators
- Modems
- Storage Media
- CD/DVD Drives
- Digital Cameras
- Scanners
- PC Cards
- USB Devices
Software Applications (on the abovementioned operating
systems)
- Microsoft® Internet Explorer (versions 4.0 and higher)
- Netscape Navigator (version 4.08) 3
- Netscape Communicator (versions 4.08 and higher)
- AOL browser (versions 4.0 and higher) 4
- Opera browser (versions 5.0 and higher) 5
- Microsoft® Outlook Express (versions 4.0 and higher)
- Microsoft® Outlook® (versions 97 and higher)
- Microsoft® Word (versions 97 and higher)
- Microsoft® Excel (versions 97 and higher)
- Microsoft® PowerPoint® (versions 97 and higher)
- Microsoft® Access (versions 97 and higher)
- Microsoft® FrontPage® (versions 98 and higher)
- Microsoft® Publisher (versions 2000 and higher)
- Microsoft® Visio® (versions 2000 and higher)
Support of specific hardware and software is subject to negotiations
with individual corporate customers.
We currently do not support the following products:
- UNIX family operating systems
- Mac® OS family operating systems 6
- Server platforms (any operating systems)
- Advanced computing systems (CAD systems, database servers, etc.)
- High-performance specialized network equipment (gateways, routers,
etc.)
- Homebrew experimental PCs
Footnotes
1 The "Service" excludes
any physical configuration and repair of hardware.
2 Microsoft, Windows, Windows NT, Internet
Explorer and other Microsoft products referenced herein are either trademarks
or registered trademarks of Microsoft.
3 Netscape, Netscape Navigator, Netscape
Communicator are registered trademarks of Netscape Communications Corporation
in the U.S. and other countries.
4 AOL is a registered service mark of
America Online, Inc.
5 All other trademarks are the property
of their respective owners.
6 Mac® OS (Operating System) is
a registered trademark of Apple Computer, Inc.
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