What are the available services?

• ASP Solution - Set up or enhance your support center with LiveRepair.com help desk technology. Consulting and IT HelpDesk packages are available.
  
  
• Outsourcing Services - Now you can safely and efficiently outsource your support facilities. It is what we do best - technical support for your customers and employees.

ASP Solution

LiveRepair.com's Help Desk system is available as an ASP (Application Service Provider) solution to be used by your own support department in supporting your products, internal and external clients.

Features include:

• Unified support of service centers in multiple locations, even across continents
  Single portal site for accessing support information and tools necessary for your support staff
  
• Flexible licensing system
  
• Simple, single communication method for your clients and support staff
  
• Advanced tracking and monitoring system with reporting capabilities
  
• Integrated security system
  
• Faster troubleshooting and problem resolution with remote diagnostics and Screen Sharing
  
• Full-scale account management, monitoring and tracking system with reporting capabilities

Outsourcing Services

First-level Support

LiveRepair.com technical experts will answer all the first-level support inquiries that come from your customers. We will, for example, explain to your customers how to install and configure software and hardware products in the most efficient way to avoid conflicts. Questions on operating systems, office applications, computer optimization are also resolved by the experts. Our Help Desk staff will apply solutions and answers directly on your customer's PC via Screen Sharing.

Dedicated Support

We are ready to support not only first-level questions, but also become the support department for you. With extensive knowledge on your products, our Experts will support your product fully and train your customers on its installation, configuration and usage.

Additionally, your customers will get full support of other software and hardware on their computers, thus having a single point of support source for any PC-related problems, around-the-clock.

For further information on any of the above services, please e-mail us at corporate@liverepair.com.