This privacy statement discloses the practices for www.liverepair.com
to protect privacy.
From herein, the "Service" is defined as the user support services
owned and operated by LiveRepair.com, Inc. ("LiveRepair"), a Delaware
corporation, and provided to you ("You") under the terms and conditions
of the LiveRepair Terms of Service ("Terms"), which include LiveRepair.com's
Privacy Policy and Registration Form.
1. INFORMATION COLLECTION AND USE
LiveRepair is the sole owner of the information collected on this site. We
will not sell, share, or rent this information to others in ways different from
what is disclosed in this statement. LiveRepair collects information from our
users at several different points on our Web site.
Registration. In order to use this Web site,
you must first complete the registration form. During registration you are
required to give your contact information (such as name and e-mail address),
and select a unique identifier (i.e. logon name and password).
Payment Information. If you register to use
the Service provided by LiveRepair, we will collect credit card or debit card
information, and other payment information necessary to complete a payment
from you. LiveRepair uses a third party to process and verify credit cards
for billing purposes. This requires us to share your name, credit card number,
expiration date and billing address with the credit card processing company.
When processing a payment transaction, LiveRepair will also obtain information
regarding the amount of the payment and other transaction data. We may transfer
or disclose this payment information to a third party only to the extent necessary
in order to complete the payment processing.
Computer System Information
Screen Sharing. The Screen Sharing tool allows you to grant
control of your computer to an Expert remotely over the Internet, so that
the Expert can diagnose or correct problems. Experts are not allowed to
use the Screen Sharing software until and unless they have received adequate
training in its use, and you have consented to its use. In addition, Experts
will not use Screen Sharing tools to obtain confidential or sensitive
information stored on your computer or network, deliberately destroy information
on your computer or network, or cause you to experience system problems.
TekLink. The TekLink application collects a wide variety of useful
information about the state of a computer system and the applications
on it. This information is packaged into a document containing all the
essential details needed by Experts and is sent securely over the Internet
to the LiveRepair.com server. Experts analyze this information to help
diagnose and solve end-user problems. Information collected by the TekLink
application will not contain any sensitive information such as Web sites
visited, e-mail messages, e-mail addresses sent to, passwords, profiles,
etc.
Use of the Screen Sharing and TekLink applications is also subject to the
terms and conditions in the respective software license agreements.
Live Help Session Records. LiveRepair reserves
the right to monitor on-line and off-line sessions between you and an Expert
for quality control of the Service provided by Experts. In addition, we record
all on-line and off-line sessions conducted on the Web site for your reference
and to assist in resolution of disputes and/or potential complaints. The session
records will also be used to improve the Service, build a support knowledge
base, and/or conduct internal market research. Session record data will not
be correlated with personally identifiable data about individual customers.
Cookies. A cookie is a message given to a
Web browser by a Web server. The browser stores the message in a text file
called cookie.txt. The main purpose of cookies is to identify users and possibly
prepare customized Web pages for them. Usage of a cookie is in no way linked
to any personally identifiable information while on our site and cannot infringe
the privacy of our customers.
Log Files. We use IP addresses to analyze
trends, administer the site, track your movement, and gather broad demographic
information for aggregate use. IP addresses are not linked to personally identifiable
information.
Sharing. We will share aggregated demographic
information with our partners and advertisers. This is not linked to any personal
information that can identify any individual person.
Surveys & Contests. From time-to-time
our site requests information from you via surveys or contests. Participation
in these surveys or contests is completely voluntary and you therefore have
a choice whether or not to disclose this information. Information requested
may include contact information (such as name and shipping address), and demographic
information (such as zip code, age level). Contact information will be used
to notify the winners and award prizes. Survey information will be used for
purposes of monitoring or improving the use and satisfaction of this site.
2. SECURITY
This Web site takes every precaution to protect information on users. When
you submit sensitive information via the Web site, your information is protected
both on-line and off-line.
When our registration form asks you to enter sensitive information (such as
credit card number), that information is encrypted and is protected with the
best encryption software in the industry - SSL. While on a secure page, such
as our registration form, the lock icon on the bottom of Web browsers such as
Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open,
when you are just 'surfing'. By clicking the VeriSign seal on our site, you
may also check to what extent the Web site is secure.
While we use SSL encryption to protect sensitive information online, we also
do everything in our power to protect user-information off-line. All of our
users' information, not just the sensitive information mentioned above, is restricted
in our offices. Only employees who need the information to perform a specific
job (for example, our billing clerk or a customer service representative) are
granted access to personally identifiable information. Our employees must use
password-protected screen-savers when they leave their desk. When they return,
they must re-enter their password to re-gain access to your information. Furthermore,
ALL employees are kept up-to-date on our security and privacy practices. Every
quarter, as well as any time new policies are added, our employees are notified
and/or reminded about the importance we place on privacy, and what they can
do to ensure our customers' information is protected. Finally, the servers that
we store personally identifiable information on are kept in a secure environment.
In situations that are required by law, we may disclose some information about
our users to law-enforcing officers.
3. SUPPLEMENTATION OF INFORMATION
In order for this Web site to properly fulfill its obligation to our customers,
it is necessary for us to supplement the information we receive with information
from 3rd party sources.
For example, to determine our users' creditworthiness, we may use their name
and other related information to request a credit report. Once we determine
your creditworthiness, this document is destroyed.
Special Offers. We send all new members a
welcoming e-mail to verify password and logon name. Established members will
occasionally receive information on products, services, special deals, and
a newsletter.
Correction/Updating Personal Information.
If Your personally identifiable information changes (such as your zip code),
or if You no longer desire the Service, we will endeavor to provide a way
to correct, update or remove Your personal data provided to us. This can usually
be done at the Profile page.
Notification of Changes. If we decide to change
our privacy policy, we will post those changes on "What's New?"
section on our Privacy Policy page so that You are always aware of what information
we collect, how we use it, and under circumstances, if any, we disclose it.
If at any point we decide to use personally identifiable information in a
manner different from that stated at the time it was collected, we will notify
you via e-mail. We will use information in accordance with the privacy policy
under which the information was collected.
If you have any questions about the privacy policy at our Web site, you can
e-mail your inquiries to privacy@liverepair.com.