What else can be a better testimony for our service and a greater reward for our continuing efforts to deliver the most reliable PC support services than the words of praise from people who actually use our help desk. Check out some of the comments shared with us by our regular users.

July 17, '02

I wrote to your people this morning following three days of interaction with various staff members following a major computer crash and subsequent efforts at restoration.

Basically what I said in thanking them was that, as an intermediate user, at I have seldom come across a group of people so knowledgeable, so patient, so understanding, and ultimately so effective as the people I was working with. I have experience with a few other online tech services, and none of them provide the level of professionalism I found with your people.

I am an international development consultant, working in underdeveloped counties, most for the US Government's AID program. So I am frequently in countries that do not have any substantial degree of computer expertise. Therefore, the knowledge that I can dial you up from anywhere in the world is a huge comfort to me.

I have a mailing list of some 100 friends who are colleagues, and who often face the same problem. I have just sent the entire group a memo basically saying what is above and giving them your URL. I hope something nice happens as a result.
William Fisher

Dear LiveRepair,

I am very grateful to you for the online service you provide - very little time waiting, almost instant reply, a caring tech support expert on the other hand ready and waiting to come to my rescue with 100 different tools in his arsenal bag. You are a good value in two ways: you are always there online and I have peace of mind knowing that you are there in case of trouble with my computer hardware or software.

I think you are a very good value.
Paul Snell

It is my sincere pleasure to advise you of my very favorable experiences with LiveRepair. Please note that "experiences" is plural because I have had occasion to use the service several times. I am unfortunately somewhat of a computer idiot and find that I get myself in trouble from time to time. Prior to utilizing your service I had been relying of other similar on-line repair and help companies but I must say in all sincerity that yours is not only the best, your people are extremely knowledgeable, pleasant to work with and professional. I would not hesitate to provide you with a recommendation to anyone at any time and, as a matter of fact, have recommended LiveRepair to many of my friends and colleagues.I hope you are very successful in increasing your service to people all over the world
Sincerely, David L. Berger

May, 02 '02

Actually, I rather think that Live Repair should have been named Dead Repair, for when an operating system gets gliches, one is rather dead in the water. I subscribed in July of 2001, and in the first two weeks, I forwarded every issue that remained unresolved in my mind, more importantly in my computers' mind, in spite of Norton, McAfee, Microsoft, AutoDesk,Hewlett Packard, etc. I believe the total came to 29 issues, and I got profound (Live Repairs' description) answers to 11 of the issues, and meat and potatoes answers to the remaining 18. I am a computer guru (other people's description) and so should have known the answers to these 18 burning problems, right? Wrong! I just don't have the time to keep up with all that needs to be kept up with. I have migrated (or should I say migrained!) from Windows 98 Second Edition to Millenium to Windows 2000 to Windows XP, and Live Repair has certainly been an invaluable aid in making the transitions. They don't always get it right the first time, but even when they do, they persist in offering alternate solutions. Being a consultant who rarely understands the depths of the problems I consult on, I like this approach.

Online technical support (Microsoft, Hewlett Packard) is getting better all of the time, but I do not foresee the day when I can get by without Live Repair. I bought a generic wireless keyboard for my HP notebook, made by a very reputable company in Taiwan, an OEM outfit that does not see fit to put any data about their company on their retail boxes. In short, a cheap, and potentially elegant, solution to working in places where liquid spills are not only a real problem but a very common occurrence. Well, the drivers for this wonder did not work with WindowsXP, but they doggone made sure about a dozen of my other drivers did not work either. HP and Microsoft both told me that I made a mistake in purchasing this keyboard, and suggested that I save all my data files and use my recovery disks! Live Repair, with very little information off the box, gave me the name and web page of the manufacturer, and suggested that though the manufacturer did not have Win XP drivers for this model, that some other model that has Win XP drivers might just work. Well, to make a long story even longer....well, lets just say that I downloaded drivers for an alternate manufacturer and all works well, and better yet, I just got an e-mail from the OEM manufacturer informing me that an XP driver is now available. It took me a whole 3 hours of deleting .inf files to make things right, yet I shudder to think what the recovery disk solution would have taken. I work in CAD and GIS, have over 30 GB of software on my notebooks, and do not want to go with a total reinstall.

My initial subscription was dirt cheap. I felt guilty about the amount of issues I presented them. Plus, I have 3 workstations and 2 notebooks at my residence, and 1 subscription covers all! I average over $2,000 per annum on incident fee based technical support with the Big Boys. I should say I did average that before Live Repair. I rather think they are now as happy as I am, seeing as how they felt it incumbent to refund my incident fees 50% of the time because their solutions were no solutions at all. They should emulate Live Repairs track record in my book!
Alan B.

May 03, '02

I have been a system analyst and programmer since the late 1960's. I have found it very difficult to find tech support people who know more than I do. When I usually call or email tech support, I am usually teaching them about Windows or Windows apps. This is not the case with. the people at LiveRepair.com. They have so far answered every question I have put to them and I have asked some very esoteric questions. Once I asked a question about VBA and got the response, "We do not support VBA but perhaps this will work...." It did work. I am also quite pleased not having to listen to "Your call is very important to us. There are 1,376 callers before you." for two hours before getting someone who doesn't understand my problem or how to fix it. The LiveRepair.com website stated that tech support is available 24 hours per day. I did not believe that. I have a sleep disorder so I emailed a question at 3:30AM expecting a response the next morning. I was quite pleasantly surprised when I received a response in a couple of minutes. I have found LiveRepair.com to be the best bargain I have found on the internet and would recommend the service to anyone who has considered drop kicking a desktop or turning a laptop into a Frisbee.
Nelson Hochberg

Older Feedback

I'm highly dependent on having my PC in tip top shape to manage both my business and personal affairs. Every time I've added new software, or there's an upgrade, LiveRepair has been there to fix the inevitable ripples, the conflicts of programs, the frozen screens, the hiccups of the digital world. Even at 2:00 in the morning, I've found the service to be on-target, patient, and polite. Extremely reliable and knowledgeable, in language I can understand. Directions I can follow. And when all else fails, the screen-share feature has even given me a few lessons in what to do in case the same problem should happen again. I cannot speak more highly of this service. Wholeheartedly support and recommend.
Barbara

My experience with LiveRepair is excellent. I am impressed with the service and professionalism of your experts. I have recommended your services to third parties for that reason. Keep up the good work!
Stefan

Janet and the liverepair team -- thank you so much - system didn't crash once yesterday after following Anthony's simple and clear instructions. Hope it stays running this smoothly forever - and if not, I know I can count on you-all to help whip it back in shape ... thank you thank you thank you.
Barbara

Try a service called Live Repair. They are able to remotely enter your computer, diagnose the problem and repair the problem for you. [as long as you can keep open a web connection]. It is amazing to see them take control of your mouse and do repairs for you, for example they can edit the registry or update your drivers, etc. You pay on a yearly basis for unlimited use of this service. I do not believe Dr Tech has this type of capability.
Scott

Your quick, intelligent and effective response is appreciated- I have recommended your service to several of my friends-
Hopefully I won't need your service again, but if I do, I know I can count on LiveRepair to solve my problem-

Thanks again
Michael A. Crowe

Thank you!
The work you have done has brought my resources up to 90%. it helped a lot. I will come back at another time to try to work through some of the other issues that I had before that I was not able to clear up. Thanks again.
May God Bless You
Steve

Ok, Timothy, thax vm, as always, I am impressed with your service, LiveRepair is really an exception!
Roy