Timothy Hello Mr.
Garcia,
welcome to LiveRepair.com and thank your for subscribing to our services.
Timothy In order to make problem
resolution faster and more efficient, I recommend you to download
and install WebI, LiveRepair's proprietary software that collects
diagnostic information of your computer.
Mr. Garcia
I
installed the WebI.
Timothy Let me collect your
system information now. Is this OK with you?
Mr. Garcia
Yes.
Timothy I am starting
WebI Diagnostic Module. Please, wait...
Timothy Please let
me know when you are done with the wizard.
Mr. Garcia
Ready.
Timothy Thank you.
Mr. Garcia I
have an older laptop and when I put in a CD I get a blue
screen and error message stating the following:
Mr. Garcia
an exception 0E has
occurred at 0028:C184077B in VxD scsi1hlp(03)+
this was called from 0028:C184o700 in VxD scsi1hlp(03)+
Mr. Garcia
continuation=
00000510. It ma be possible to continue normally
Timothy Have you performed
any changes prior to this, like installing or reinstalling new software
or hardware?
Mr. Garcia
No.
Timothy Ok, I got
it. Now I suggest you to focus on the exception
error problem for now, and deal with your
XP question later,
is that OK with you?
Mr. Garcia
Yes,
just so you know, the PC with the error message is not the one that's
online now.
Timothy Does this
error appear when you are using any specific device or application,
like DVD-ROM?
Mr. Garcia
Yes
it only appears when I use the CD player.
Timothy And what operating
system is installed on the PC with the error?
Mr. Garcia
Windows
ME.
Timothy Ok, I
have the instructions for you to fix the problem.
They are as follows:
Timothy 1. Restart
your computer, press and hold down the CTRL key while Windows is
starting, and then choose Safe Mode from the Startup menu.
Timothy 2. Click Start, click
Run, and then type msconfig in the Open box.
Timothy 3.
On
the Static VxDs tab, click to clear the Scsi1hlp.vxd check box,
click OK, and then follow the instructions to restart your computer.
Timothy This will disable
the SCSI1HLP.VxD and should take care of the problem.
Timothy Before performing
the suggested steps I
recommend you to have these steps
printed out.
Timothy If you have any difficulties
performing the instructions, please feel free to contact us anytime.
Mr. Garcia
In the static VxD tab there is no SCSI1HLP.VxD
Timothy Ok I
see. Please
provide me with the laptop's exact model and manufacturer.
Mr. Garcia
The
only items listed are NDIS, JAVASUP,VNETBIOS,CPQDIAG,VSHINIT,CARBONCOPY32,
NDISWAN
Mr. Garcia
Compaq
Presario 1692
Timothy I've got another method
for you, however,
as Microsoft states,
by following these instructions, any device that uses
the Scsi1hlp.vxd file may not function properly or you may not be
able to restart your computer. Some SCSI devices and some ATAPI
devices use this file. If you are not sure if your hardware uses
this file, check with your hardware manufacturer before you proceed.
Mr. Garcia I
would like to proceed.
Timothy However we would be
able to rename the file back anytime if you
experience problems.
Timothy Ok, here is what you
need to do:
Timothy Rename the Scsi1hlp.vxd
file in the Windows\System\Iosubsys folder:
Timothy 1.
Restart
your computer, press and hold down the CTRL key, and then choose
Safe Mode from the Startup menu.
Timothy 2.
Click
Start, point to Find, and then click Files or Folders.
Timothy 3. In the Named box, type scsi1hlp.vxd
, and then click Find Now.
Timothy 4.
In
the list of found files, right-click the Scsi1hlp.vxd file that
is located in the Windows\System\Iosubsys folder, and then click
Rename.
Timothy 5. Type scsi1hlp.old , press ENTER,
and then restart your computer in the normal mode.
Timothy Once again, please
notify me if there are any difficulties
performing these steps.
Mr. Garcia
I
have completed the steps, and am restarting the PC.
Timothy Ok, please let me
know about the results.
Mr. Garcia
You're a genius!!! The CD now works.
Timothy I'm glad I could help. Thank you for using our services.
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