October 9, 2003 – LivePCsupport: LiveRepair.com’s New Online Technical Support Service for Small and Medium-Sized Businesses

Small and medium-sized businesses are now able to save thousands of dollars in their IT maintenance budgets. LiveRepair.com has launched a new Web service specially targeted at small and medium-sized enterprises (SMEs). The service is located at http://www.livepcsupport.net.

Thousands of small and medium-sized companies have IT budgets that are too small to meet the IT support needs of today's business. Staff training and PC maintenance are expensive. In-house IT staff is prohibitively expensive and hiring IT consultants is burdensome for small budgets. Technical support lines of large vendors are not helpful in many cases. Even outsourced computer helpdesks can cost thousands of dollars per month...

Understanding the concerns of small and medium-sized business owners and managers, LivePCsupport created several packages that would cost clients just pennies a day. In contrast to the TekOnline offerings, which are designed for individual PC users, corporate helpdesks, and IT service providers, LivePCsupport's products are intended for businesses which need live support for two or dozens of PCs. Distributed companies that have their PCs scattered across several locations - offices or homes of telecommuting employees - will especially benefit from the new service.

One major advantage of LivePCsupport's offering is drastic savings when ordering support for several computers. For example, live online technical support for three computers will cost just US$20/PC per quarter.

LivePCSupport services are based on TekDesk 3.51, LiveRepair.com's world-class helpdesk environment. TekDesk 3.51 incorporates multi-tier workflow model, distributed helpdesk locations, and permission-based client-side software. TekDesk 3.51 is also available for licensing to third-party operators.

"We know that small and medium-sized companies seek value in maintaining their IT infrastructure. LivePCsupport is aimed at fulfilling special IT needs of this group of our customers, all at an unbeatable price," says Larry Sheremetyev, LiveRepair.com's Director of Business Development, Marketing and Sales.

September 3, 2003 – TekDesk 3.51: LiveRepair.com Releases An Improved Multilevel Help Desk Suite

Using TekDesk 3.51, LiveRepair.com's partner companies can now create co-sourced, multilevel solutions where outsourced support personnel and in-house IT staff can seamlessly share unified help desk tools, thus providing guaranteed 24/7 technical support cost-effectively.

LiveRepair.com has introduced an unrivalled multilevel remote help desk solution for its corporate clients with the release of TekDesk 3.5. TekDesk 3.5X is the new generation of its help desk software and represent the culmination of a two-year dedicated development effort by LiveRepair.com's R&D team to deliver a high-quality, yet affordable outsourced technical solution for companies of any size, especially having in mind small- and mid-sized system builders and integrators, VARs, and IT consultants.

The key difference of TekDesk 3.5X from its predecessors is that it enables multilevel, multilocation help desk configurations. The introduction of a multilevel TekDesk system is a major improvement in providing LiveRepair.com's partners and clients with an outstanding support solution. IT support companies and IT support departments no longer need to solve the dilemma whether they need to outsource some levels of IT support or purchase or lease remote access tools to provide remote support by in-house technicians.

The new features of the TekDesk 3.51 suit perfectly well those companies that would like to add their own help desks to augment the 24/7 TekSource technical support service provided by LiveRepair.com. With TekDesk 3.51, LiveRepair.com's partners are now able to use two or more levels of customer support. On the first level of the new TekDesk suite, LiveRepair.com's partners are guaranteed a superior quality diagnostic and troubleshooting service on software and hardware products supported by LiveRepair.com's TekSource service, such as operating systems and office applications. While call escalation was introduced in version 3.2, now partner companies can utilize the same troubleshooting tools that are used by TekSource technicians to provide higher-level support to their clients.

Whenever a customer's question falls outside the list of products supported by the TekSource service level agreement (SLA), the second support level provided by a LiveRepair.com partner takes on the case. Therefore, LiveRepair.com specializes in so-called Tier 1 support, while LiveRepair.com's partners handle requests that are related to the products that fall outside the scope of the SLA, such as proprietary or unsupported accounting software, for example, or require higher-level, so-called Tier 2 support. "The Tier 1 and Tier 2 support levels together create a unified working environment and workflow in one integrated system," says Vitaliy Bandura, LiveRepair.com's Chief Software Architect. As a result, companies using TekDesk 3.51 will double the confidence of their clients in obtaining instant, high-quality help desk service and broaden the spectrum of supported hardware and software.

As well, TekDesk 3.51 can be used by other companies on an ASP basis as a standalone application to enhance productivity of their IT support departments.

The best features of the preceding versions were incorporated in the TekDesk 3.5X series. IT companies that need to accept online payments for remote support services can use LiveRepair.com's secure payment gateway. All private-label help desk installations feature an extended list of customization options, which insures that the end-users of support services are under the impression that the service comes directly from the partner. LiveRepair.com now also enjoys the benefits of the improved online tracking and reporting system, which leads to better overall help desk utilization.

"The new TekDesk suite is dedicated to satisfying the remote support requirements of the grossly underserved segment of small and medium IT companies, such as VARs, IT consultants, ISPs, system builders and integrators, software developers, and OEMs," says Larry Sheremetyev, LiveRepair.com's Director of Business Development, Marketing and Sales. "By offering TekDesk 3.51 to the IT help desk market, LiveRepair.com has been aiming at bridging the gap between standalone help desk solutions and personalized, face-to-face IT service. To our clients and partners, it means killing two birds with one stone: a premium 24/7 IT support service plus great ASP-based remote support tools for use by their IT staff. TekDesk 3.51 offers unmatched possibilities to our corporate clients in totally satisfying their customers' instant support needs."

TekDesk 3.51, bundled with the state-of-the-art TekLink client-side module, is available for partner companies of virtually any size and resources, since LiveRepair.com currently does not charge any upfront fees and provides partners with full customization of service.

July 24, 2003 – TekDesk 3.5: LiveRepair.com Releases A Multilevel Help Desk Suite

LiveRepair.com has introduced a multilevel remote help desk solution that now enables its partner companies to augment outsourced technical support with the in-house IT staff can seamlessly share unified help desk tools.

The release of TekDesk 3.5 represents the launch of the new generation of LiveRepair.com's help desk software.

The key difference of TekDesk 3.5 from its predecessors is that it enables multilevel, multilocation help desk configurations. IT support companies and IT support departments no longer need to solve the dilemma whether they need to outsource some levels of IT support or purchase or lease remote access tools to provide remote support by in-house technicians.

TekDesk 3.5 symbolizes LiveRepair.com's commitment to its mission to create effective, yet affordable outsourced technical solution for companies of any size, especially having in mind small- and mid-sized system builders and integrators, VARs, and IT consultants.

July 11, 2003 – LiveRepair.com Solutions On Service to Maritime Canadians

A Dartmouth, Nova Scotia, computer-consulting company decided to fully outsource the back-end for its remote hardware and software support to LiveRepair.com. Cooper’s Computer Consulting (http://www.cooperscomputerconsulting.com) is a specialized computer consulting company providing on-site and off-site software and hardware support, as well as backup and disaster recovery services.

LiveRepair.com provided Cooper’s Computer Consulting with an integrated real-time remote help desk solution which is featured on Cooper’s Computer Consulting home page. The service is provided on a private-label basis by LiveRepair.com. It will allow the clients of Cooper’s Computer Consulting to obtain a 24/7, unlimited support, subscription-based service, where customers could come with their operating system, application, and hardware issues to receive instant help from a “personal computer expert.”

Bruce Cooper, Founder of Cooper’s Computer Consulting, plans on promoting LiveRepair.com’s solutions to Maritime Canadians under his own label:

“There is no service available like yours anywhere in the Maritime Provinces of Canada, so my intent is to advertise for the entire Maritime Provinces area: Nova Scotia, New Brunswick, Newfoundland, and Prince Edward Island. I am aware that geography plays no role in functionality of LiveRepair.com, but local representation (via my web site) will probably make it easier for Maritime Canadians to consider using the service.”

Larry Sheremetyev, Director of Business Development, Marketing and Sales at LiveRepair.com, thinks that LiveRepair.com solutions can add significant value to local computer-support companies around the world: “LiveRepair.com back-end services are available day and night, even when no local service technician is available, thus extending the service availability for a local company. Our company is fully committed to the 100 percent satisfaction of our partners and their end customers.”

June 10, 2003 – Crane Computers Partners With LiveRepair.com To Offer Real-Time Help Desk Solutions

A Corte Madera, CA, company will offer its clients a range of instant, 24/7 help desk solutions backed by LiveRepair.com’s service.

Crane Computers (http://www.cranecomputers.com) is a successful online vendor specializing in software and computer and multimedia hardware online distribution. LiveRepair.com will provide the back-end for Crane Computer’s online technical support for Windows operating systems and related applications, as well as computer hardware. Crane Computers’ clients will enjoy around-the-clock, seven days a week, instant online expert advice and repair services.

Don Crane, Founder of Crane Computers, tested LiveRepair.com solution himself. He was very satisfied with the results:

“Your product is great. I tried one of the test licenses. I asked a very unique question about HP Vl600 computers. In about twenty minutes, I had all the information I needed. [LiveRepair’s experts] answered our question with more detail then we had expected. An excellent product.”

Larry Sheremetyev, Director of Business Development, Marketing and Sales at LiveRepair.com, added, “LiveRepair.com back-end solutions fulfills the needs of customers of hardware manufacturers by providing a ‘personal computer advisor’ service to both novices and experienced users. We are fully committed to setting our partners, who use LiveRepair.com’s technical support service, far apart from competition.”

June 5, 2003 – Computer Medic Center Adds LiveRepair.com Help Desk Service to Its One-Stop-Shop Computer and Software Maintenance Package

Computer Medic Center, Inc., (http://www.computermediccenter.com) has reached an agreement to utilize LiveRepair.com’s back-end solutions and integrate them into its line of services. Clients of a Ft. Lauderdale, FL, based company specializing in full-service hardware and software support now have the opportunity to explore the new high-tech online help desk support system for a wide range of Windows-related products.

Computer Medic Center, Inc., (CMC) integrated LiveRepair.com service on the terms of a private-label agreement. As part of the agreement, CMC’s clients will be able to obtain around-the-clock, seven days a week, unlimited support for their operating systems and applications. LiveRepair.com extended its ‘no-question-dropped’ and instant response promises to all CMC’s customers.

Mario Gervasi of CMC described the information and services of LiveRepair.com as “very useful.” Larry Sheremetyev, Director of Business Development, Marketing and Sales at LiveRepair.com, hailed the new partnership, “We are committed to ensuring that our partners have the world’s best solution to distinguish themselves in the market and to totally fulfill their customers’ expectations.”

May 23, 2003 – LiveRepair.com Featured in SmallBusinessComputing.com

In an article titled “LiveRepair.com Supports Small Businesses”, SmallBusinessComputing.com, one of internet.com’s (http://www.internet.com) web sites dedicated to providing technology solutions for small business owners, featured LiveRepair.com’s 24x7 online PC support help desk service as a technical support service for small businesses who desire immediate service at an affordable pricing. The article featured the high technical expertise of LiveRepair experts who can provide speedy and quality service by utilizing online tools. Read the full article at http://www.smallbusinesscomputing.com/biztools/article.php/2210901.

May 6, 2003 – MicroForceIT Extends Its 5 Point Support Plan With Online Help Desk Services

MicroForceIT (http://www.microforceit.com), a Los Angeles, CA, area full-service IT management company integrated LiveRepair.com’s online help desk solution with its website. The MicroForceIT 5 Point Plan includes the entire spectrum of IT management services from infrastructure assessment and IT deployment to 24/7 support, security audit, and preventive maintenance.

By entering the partnership, MicroForceIT will gain an opportunity to offer the world-class real-time PC online support services to its clients. LiveRepair.com’s e-support solution will contribute to the increasing reliability of MicroForceIT’s service.

Larry Sheremetyev, Director of Business Development, Marketing and Sales at LiveRepair.com, noted, “Any support organization that needs to provide technical support to its customers can use the LiveRepair tools on an ASP basis. All clients of such organizations will benefit from our unique time-saving and cost-effective products and services.”

May 5, 2003 – Technetix Decides to Integrate LiveRepair.com Help Desk Services with Its Own Product Line

LiveRepair.com will provide the back-end to Technetix’s hardware and software solution services. Technetix (http://www.technetix.com) is a Halifax, Nova Scotia, based company providing world-class technology consulting, technical sales solutions, network infrastructure, and website management services to Canadian and international businesses.

Technetix will benefit from the complete line of Liverepair.com’s private-label online help desk services. Technetix’s clients will be able to utilize the knowledge of LiveRepair.com’s experts delivered in seconds straight to a client’s desktop via the Internet, around-the-cock, seven days a week. LiveRepair.com plans to extend its ‘no question dropped’ promise to all clients of Technetix.

Robert Snell, President of Technetix, complimented the new partnership, indicating that he looks forward to “integrating [LiveRepair.com’s services] with [the] current service offering.” Larry Sheremetyev, Director of Business Development, Marketing and Sales at LiveRepair.com, adds, “By constantly adding new capabilities to the already robust offering of our online support products, we continue to dramatically change the way people view online PC technical support as offered by our partners such as Technetix.”

April 9, 2003 - G.D.B. Solutions Inc. Starts Offering a 24x7 PC Support Service in Canada

G.D.B. Solutions Inc., a Canadian provider of value-added, comprehensive IT services for small- to medium-sized businesses, has introduced a new addition to its wide range of services, GDB Desktop Support (http://gdbsolutions.ca/desktopsupport/), a private-labeled version of 24/7 IT support service based on LiveRepair.com’s TekDesk help desk, seamlessly integrated to the company web site.

Through a personalized web page, customers of GDB Desktop Support can access a group of qualified PC technicians standing by. In addition, GDB Desktop Support will feature a set of online tools such as remote diagnostics and screen sharing that allow the support staff to provide quality resolution of problems within the shortest time possible.

April 7, 2003 - Liverepair.com expands online technical support solutions with release of TekDesk 3.4

Enhancements Give IT Organizations a More Cost-Effective Branded Technical Support Solution

LiveRepair.com, a leading provider of online, outsourced technical support services, today announced the release of TekDesk™ 3.4, which was previously known as LR HelpDesk. The release of TekDesk 3.4 allows system builders and integrators, IT consultants, and VARs with customer base of any size – from two clients to over a million – to effortlessly offer branded online technical support services at a fraction of the expense of hiring an in-house support staff.

With the release of TekDesk 3.4, LiveRepair.com gives their partners the flexibility of adding a low-cost, customized online technical support solution that includes helpdesk assistance with most popular software titles, support for standard PC hardware and peripherals, along with software/hardware conflict resolution. For a limited time LiveRepair.com is offering free customization for the online, technical support services, so IT companies can offer a private-label, online, total computer care system. TekDesk 3.4 offers flexible terms for their online services including subscription, monthly, per-call, and bundled plans for whatever works best for the customer and their clients.

“With TekDesk 3.4 in their arsenal of technical support solutions, our partners can distinguish themselves from their competitors in this tight economic market by offering a solid solution that yields a high return on customer satisfaction,” said Larry Sheremetyev, Director of Business Development, Marketing and Sales at LiveRepair.com. “By adding new capabilities to the already robust offering of our online support products, we continue to dramatically change the way people view online PC technical support.”

The enhancements to TekDesk 3.4 give VARs, system integrators, and IT consulting organizations the ability to offer their customers a 24/7 technical support solution with increased customer satisfaction and virtually no upkeep for the partner. For example, the reporting capabilities offered through TekDesk 3.4 allow each partner company to closely monitor and track the usage of LiveRepair support by its clients, as well as order service licenses online through their personalized tracking consoles. In addition, TekLink™, client-side software previously known as Webl, features a simple 2-step customization function that eliminates the need to recompile the software for each partner.

The overall improvement made in TekDesk 3.4 gives increased functionality of the 24/7 support LiveRepair.com offers to the end user. These improvements include a redesigned screen-sharing module and a better system diagnostics module with the improved interface, which result in quicker troubleshooting of end-user PC problems. With the release of TekDesk 3.4, TekOnline™, the newly named LiveRepair.com’s own online technical support service, is also being offered for $12.50 per a PC problem, this allows the consumer to get technical support without a commitment. TekOnline also offers the flexibility of 1, 3, 6, and 12-month subscription plans that allow unlimited number of technical support inquiries during the subscription term.

The decision to rename its online technical support service, previously known as LiveRepair.com – the same as the company’s name – is driven by the company’s desire to distinguish between the online service itself and the support tools and technologies that LiveRepair.com develops. In addition, any support organization that needs to provide technical support to its customers can use the TekDesk tools on an ASP basis.

TekDesk 3.4 puts the customer at the center of every technical support interaction, to ensure that each interaction maximizes the relationship that the customer has with the partner LiveRepair.com is representing. This customer-focused online technical support service is offered for an extremely low cost, without any additional staffing, and without effort.

April 7, 2003 – Pay-per-Incident Plan Introduced

LiveRepair.com, Inc. expanded the set of pricing plans for its 24x7 online PC support helpdesk service with the introduction of a pay-per-incident plan. This new pricing will entitle new users to pay $12.50 for each incident, without any obligation for a long-term commitment.

April 1, 2003 – a UK-based IT Consultancy Launches a Web-Based PC Support Solution

PC Help, a UK-based IT consulting company in Birmingham, UK, started offering LiveRepair.com’s online IT support services on April 1, 2003. PC Help’s online support help desk service is accessible to PC Help’s customers from anywhere in the world, around the clock, and features LiveRepair’s remote diagnostic and troubleshooting technology that allows support technicians to resolve computer problems directly on a customer’s desktop.

March 28, 2003 – Computers4you.ca Integrates LiveRepair Solution

Computers4you.ca, an online retailer of computer products in Lethbridge, Canada, released LiveRepair.com’s helpdesk solution, privately-labeled and bundled into the retailer’s products. Computers4you.ca’s customers can access this 24/7 support service through a special support web page (http://computers4you.liverepair.net/), which features speedy, hassle-free troubleshooting and problem resolution of computer-related issues ranging from a simple “how-to” question on a software application to a highly complicated Windows conflict resolution.

Unlike other companies that specialize in support of only their own hardware and software, Computers4you.ca emphasizes a holistic approach by ensuring the full productivity of its systems regardless of other IT equipment and software they interoperate with, as well as these systems’ compliance with the manufacturers’ specs.

March 25, 2003 – Beckett PC Solutions Partners with LiveRepair to Offer 24/7 Help Desk Assistance

LiveRepair.com is proud to welcome Beckett PC Solutions (http://www.beckettpcsolutions.com), a Palo Alto, CA, PC/application-support company as its new private-label partner to provide LiveRepair’s online PC support and repair services to its clients.

The clients of Beckett PC Solutions will be able to obtain a range of the LiveRepair around-the-clock services as an integral part of Beckett PC Solutions package. The benefits of the online support package include instant helpdesk support for the Windows operating system and the Microsoft Office applications and an unlimited number of customized chat sessions with PC-support experts regarding software/hardware issues. All 1-, 3-, 6-, and 12-month support licenses are backed up by a 15-day full money back guarantee.

Will Becket, the founder of Beckett PC Solutions, acclaims the new partnership: “Now that I have been using your service for a while, I find that your service has been much more valuable to me [than competing products].”

“With LiveRepair.com services in their arsenal of technical support solutions, our partners can distinguish themselves from competitors in this tight market by offering a solid solution that yields a high return on customer satisfaction,” said Larry Sheremetyev, Director of Business Development, Marketing and Sales at LiveRepair.com.

February 17, 2003 - New Subscription Plan Introduced

Effective today, new subscribers to 24x7 online PC support service from LiveRepair.com, Inc. will be able to choose to subscribe on a monthly basis.

The new 1-month subscription plan is available at US$11.95/PC, and offers the convenience of automatic renewal (or recurring billing), where each subscription will be automatically renewed at a certain date each month until the user cancels subscription.

The new pricing plan entitles subscribers to an unlimited usage of LiveRepair service, as with all the other pricing plans.

February 10, 2003 - Optimus Networks to Offer LiveRepair Solution to Small- and Medium-sized Enterprises

On February 10, 2003 Optimus Networks Corporation, a comprehensive IT service provider for small- and medium-sized businesses, launched a private-label version of 24x7 online technical support service from LiveRepair.com, Inc.
Seamlessly integrated to the Optimus web site, the online help desk features LiveRepair's remote diagnostics, Screen Sharing, and other online tools for instant troubleshooting and resolution of computer-related problems around the clock.
Online troubleshooting represents a cost-effective way for small- and medium-sized businesses to maintain today's sophisticated IT infrastructure, reducing the need for onsite visits. At the same time, Optimus Networks can grow and manage a much larger client base by providing its clients with solutions that exactly match their needs for IT support.

February 10, 2003 - OnlineTechnicalStaff.com: Traghm Information Solution Offers Integrated eSupport Solution

On February 10, 2203 Traghm Information Solution, a provider of IT consulting and onsite technical support services in the Dallas-Ft. Worth area, TX, launched a private-label version of 24x7 online PC support service from LiveRepair.com, Inc.

Through OnlineTechnicalStaff.com web site, Traghm customers will be able to get instant help with almost any computer-related issues around the clock. With the help of tools such as remote diagnostics that scan a user's computer for causes of malfunctions and Screen Sharing, help desk technicians can quickly resolve most of the clients' problems remotely.

February 7, 2003 - Kabko Pty Ltd. Integrates LiveRepair Solution for Australian Market

LiveRepair.com, Inc., a developer and provider of online PC support services, signed a partnership agreement with Kabko Pty Ltd., an Australian provider of integrated computer support services.
On February 1, 2003, by the terms of the agreement, Kabko Pty Ltd. launched My IT Department (http://www.myitdepartment.com.au), an online integrated computer support service offering, which comprises of the private-label version of LiveRepair live online technical support service and software, online backup/storage/reset software service by Connected Corporation, and professional onsite service in many regional areas and all major metropolitan areas of Australia and New Zealand utilizing the technicians of Quick Knowledge Pty Ltd.
My IT Department's customers will be able to access all the features of LiveRepair.com's 24x7x365 remote technical support help desk, including remote diagnostics that speeds up problem resolution time by scanning a user's computer for conflicts, errors and malfunctions, and Screen Sharing that allows help desk technicians apply a solution or demonstrate the use of an application directly on a user's PC.

February 7, 2003 - Some great news... Our First Company Couple!

LiveRepair.com is happy to announce we'll be having our very first "company couple".
Julia and Alexander, experts in our Help Desk Department will be tying the knot on February 15, 2003, right after St. Valentine's Day. We are very honored to have played a small part in bringing these two great people together. We wish them many happy and loving years together and hope they also remain a part of the LR team and grow with us over the years.

January 23, 2003 - Retlub Technologies, LLC, and LiveRepair.com, Inc., Sign a Partnership Agreement

On December 24, 2002, Retlub Technologies, LLC, signed a partnership agreement with LiveRepair.com, Inc., by which Retlub Technologies, a Maryland provider of onsite technical support and IT consulting services, will launch a private-label version of LiveRepair online PC support service.

The new service, called IT-PitStop.com (http://www.it-pitstop.com), is scheduled to come online on March 3, 2003, and provide its customers all the benefits of LiveRepair's support features. It will allow customers to access support help desk any time from anywhere in the world, get problems instantly resolved with the help of remote diagnostics, and even have help desk technicians directly apply solutions on computers via Screen Sharing.

November 26, 2002 - LiveRepair.com Featured in PC Upgrade

LiveRepair.com and its online PC support services are presented in PC Upgrade (Vol. 11, No. 7). The article describes the benefits of LiveRepair service such as being a comprehensive service that "can address conflicts, problems and perform regular maintenance on your PC in real time, as opposed to just guiding you over the phone." The article also touches upon the remote control technology, and overall presents LiveRepair service as a comprehensive service at a bargain price.

November 26, 2002 - TECH Edge Covers LiveRepair.com

The October issue of TECH Edge featured LiveRepair.com's 24x7 PC support service as a "semi-automated, live service" that quickly resolves problems with remote diagnostics and screen sharing. The article also presents LiveRepair's Emergency Disk that allows a computer user to reach LiveRepair Help Desk even if the computer is "virtually dead." LiveReapair's in-house group of "full-time, dedicated…technicians" is contrasted to competitor services that feature a "volunteer 'expert' that negotiates a price for services."

November 15, 2003 - LiveRepair Support Package Offered to AIPCS Systems Technologies Customers

On November 15, 2002 LiveRepair.com, Inc. launched a partnership with AIPCS Systems Technologies, Inc., a manufacturer of high-end computer systems primarily for the gamers segment in U.S. Under the agreement, customers of AIPCS Systems Technologies are entitled to 12 months of live online technical support powered by LiveRepair.com.
AIPCS Systems customers can access support via a special AIPCS web page and take an advantage of features such as around-the-clock technical help desk, remote diagnostics that speeds up and facilitates troubleshooting process, and Screen Sharing to visually apply and demonstrate solutions and usage of software applications.
LiveRepair.com provides support for the basic computer system and peripheral devices plus help desk assistance with Microsoft Office applications, Internet applications, and other popular software titles. This help desk assistance represents a distinctive feature that differentiates the technical support provided by AIPCS Systems Technologies to its customers from the one offered by competitors.

October 28, 2002 - LiveRepair.com to be Featured in a BBC TV Program

LiveRepair.com will be presented on a BBC TV program featuring doing business in Ukraine.

LiveRepair's founder and director Paul M. Waters III was interviewed by Judy Aslett of Streamline Productions. The program will document the challenges of starting and growing businesses in Ukraine, the country's investment climate and life in Ukraine, and LiveRepair.com will be presented as one of foreign businesses founded and developed in Ukraine.

August 28, 2002 - LiveRepair.com Featured in The Wall Street Journal

LiveRepair.com and its services were featured in a recent article titled "Computer Glitches? Rent Your Own Tech" in The Wall Street Journal, dated August 22, 2002. The article provides an overview of the emerging computer support companies, and lists a growing number of computer manufacturers trimming down on their support or increasing the support fees, and the increasing complexity of home computer systems as the background for the surge of the eSupport industry.

The remote diagnostics and screen sharing were specially featured as the unique characteristics of LiveRepair support service.

August 27, 2002 - LiveRepair Enters Eastern European Market

LiveRepair.com, a provider of online PC support services, has begun its international expansion by entering the Eastern European market and launching its Russian-language service in Russia and Ukraine.

The Russian-language service, called pc03.com (http://www.pc03.com), offers all the features of its English equivalence, including the 24x7 Help Desk via chat and screen sharing.

Currently pc03.com is offered to retail users in a form of pre-paid license cards. LiveRepair plans to expand the Russian-language service to corporate customers.

July 1, 2002 - LiveRepair's WebI Featured on CNET and ZDNet

LiveRepair's proprietary online utility WebI is now featured in the download sections of CNET (http://download.com.com) and ZDNet (http://downloads-zdnet.com.com/2001-20-0.html).

With this free download, computer users can "preview" the LiveRepair service by having their computers diagnosed for potential errors and troubleshooting internet connection problems.

June 25, 2002 - LiveRepair Launches Tech Support Service
Once the warranty expires, where can users turn? Online service offers
(only) virtual assistance.

Aoife McEvoy, PCWorld.com

NEW YORK -- A start-up online-only tech support service is opening its
virtual doors, aiming to fill the void after hardware warranties
expire--typically, these days, after only a year.

LiveRepair.com showing its wares at PC Expo/TechXNY here this week, is
designed to help you out of your PC jams for $99 a year--regardless of
your vendor brand. The flat fee entitles you to unlimited help for
hardware and software problems (including peripherals) and how-to
questions. The company also provides an emergency disk to save your PC
after the hard drive has failed....more

May 23, 2002 - Donald W. Douglas, Jr. and David H. Beatty joins the LiveRepair Board of Advisors

Donald W. Douglas, Jr., former President of Douglas Aircraft and McDonnell-Douglas, and David H. Beatty, Chief Operating Officer of Celerity Software Solutions have agreed to join LiveRepair's efforts to present our eSupport suite of live, online computer diagnostic and repair services to the Aerospace, finance, IT industries, and the public in general.

May 15, 2002 - LiveRepair.com celebrates its first online anniversary with the launch of a new web site

In celebration of our first anniversary, we have released a new, improved web site (http://www.liverepair.com). The new web site came about as a result of the customer feedback we gathered over a year. In addition to its new look and feel, the new site features a menu for easier navigation, a free self-help section with an online library of IT term glossary, hardware tutorials and links to useful computer-related resources, and a "How It Works" section to visually illustrate the functionality of our service.

May 5, 2002 - New help desk software now available

We have launched a new version of our help desk software that gives more scalability, reliability and ease to use. In addition to its improved quality and usability, the new version can now be offered to companies as an ASP (Application Service Provider) solution, where companies planning to launch help desk service can simply subscribe to the LiveRepair.com software with reasonable monthly payments, and significantly cut down on the initial launch cost. For our customers, the new software features the following benefits:

• Unified messaging with our Help Desk Experts - A single messaging interface speeds up and facilitates dialogue between our users and Experts
  
• Online status of the Experts - Now you know that your Expert has not left your Question even after the Expert asks you to hold while searching for a solution

April 22, 2002 - An expanded service offering through partnership with Symantec Corporation

LiveRepair.com, Inc. has joined the Symantec Partner Program, making LiveRepair.com an official support provider for the well-known Symantec products such as Norton Antivirus, Norton Utilities and Norton SystemWorks.