Service is the most critical aspect of VARs' business. Providing reliable IT support has always been a sign of quality and represented the focus on the long-term business perspective.
The totally customizable platform of TekSource™ , LiveRepair.com's support solution, allows for various outsourcing options of technical support. A partial augmentation of your support service will offload your helpdesk and improve your focus on the core business activities. It is a cost-effective service from LiveRepair.com, including online, phone, and email support. Alternatively, VARs can entirely outsource support tasks to LiveRepair.com, being ensured with reliable service provided under highest quality standards. LiveRepair.com's outsourcing solutions are fully customizable to appear as your own technical support service.
The TekSource™ service takes the full advantage of the TekOffice™ software suite which incorporates such tools as remote diagnostics, screen-sharing technology, and chat, voice over IP (VoIP), phone, and email support. LiveRepair.com's partners now also enjoy the benefits of improved online tracking and reporting system which generates detailed reports about the helpdesk utilization and assures you that you maintain control over the service quality. This feature is rarely offered by most of technical support companies. VARs will obtain a full range of the statistical customer data that can be quite useful for the future promotional campaigns and sales.
Our highly qualified, courteous, well-spoken staff delivers IT support through totally transparent support procedures. You, as a provider of our services, and your customer alike will have full control over support actions undertaken by our technical experts.
Depending on the requirements, our VAR partners can enjoy various pricing options:
- Usage (the time our experts spent on resolution of your customers' problems)
- Flat fee (multiplied by the number of customers that signed up for IT support)
If you have an existing support team and just want to boost its productivity, we suggest using our TekOffice™ software suite which is available for use on an application service provider (ASP) basis.
