TekSource™ is a comprehensive, cost-effective outsourcing support solution for enterprises. TekSource™ is LiveRepair.com's corporate IT support service based on a private-label approach to outsourced technical support. It incorporates online, phone, and email support. With the TekSource™ support service, you may cut costs through a partial augmentation or the total replacement of existing IT support staff.
The standard protocols and open interface allow easy integration of TekSource™ with existing support infrastructure that you may have in place. Several billing options are available as well (usage pricing vs. unlimited term licenses). IT companies that need to accept online payments for remote support services can use TekPass™, LiveRepair.com's secure payment gateway.
TekSource™ has been successfully tested and proven effective in organizations with the number of workstations ranging from two to thousands.
By taking advantage of the multi-level architecture, our partners are now able to use two or more levels of customer support. By using TekSource™ in conjunction with TekOffice™ , our partners are guaranteed a superior quality Tier 1 service provided by LiveRepair.com, while the call-routing feature allows to pass inquires to Tier 2 provided by the partner for higher level support or using a schedule.
