TekOffice™ is LiveRepair.com's software product developed to boost productivity of the IT support staff. It is an advanced outsourcing platform available for use by third-party technicians. It incorporates such tools as remote diagnostics, screen-sharing technology, voice over IP (VoIP), chat, and email. The TekOffice™ software suite is dedicated to satisfying the remote support requirements of small and medium-sized IT companies, such as VARs, IT consultants, ISPs, system builders and integrators, software developers and computer repair shops.
TekOffice™ features a multilevel architecture, totally customizable to suit any specific IT support needs. Due to its open interface and customizable platform, TekOffice™ allows for easy augmentation of the existing technical support infrastructure.
TekOffice™ suits perfectly well those companies that would like to add their own helpdesks or to augment the 24x7 TekOnline™ technical support service provided by LiveRepair.com. By taking advantage of the multi-level architecture, our partners are now able to use two or more levels of customer support. By using TekOffice™ in conjunction with TekSource™ , our partners are guaranteed a superior quality Tier 1 service provided by LiveRepair.com, while the call-routing feature allows to pass inquires to Tier 2 provided by the partner for higher level support or using a schedule.
