Maintaining an in-house support department can be prohibitively expensive for many software development companies, especially if the customers demand instant response to their inquiries 24x7. The TekSource™ support service has been specifically developed by LiveRepair.com to provide outsourcing support solutions to software development companies. With TekSource™ , software development companies can easily add a professional support team at a fraction of the costs associated with the in-house department. It will offload your team from performing secondary tasks, avoiding hiring additional personnel, purchasing equipment and training expenses.
We will provide support for installation/reinstallation, proper configuration of your software, answer how-to questions, and even help your clients to be productive with your software product 24x7, all-year-around, reliably and economically. The support service is configurable to come under the partner's company logo and web site appearance. Thus the end-users will see support service coming directly from your company.
The TekSource™ service takes the full advantage of the TekOffice™ software suite which incorporates such tools as remote diagnostics, screen-sharing technology, and chat, voice over IP (VoIP), phone, and email support. LiveRepair.com's partners now also enjoy the benefits of improved online tracking and reporting system which generates detailed reports about the helpdesk utilization and assures you that you maintain control over the service quality. This feature is rarely offered by most of technical support companies. Combined with outstanding quality, flexible and traceable support service, TekSource™ gives you complete assurance that your customers will never be stranded with computer problems again.
LiveRepair.com is proud to offer a software support package which is uniquely configurable to partners' needs and requirements. LiveRepair.com's internally developed software suite, TekOffice™ , enables a full customization of the user interface (including greetings, logos, desktop icons, etc.). If you need a completely custom integration beyond the standard integration options, please refer to the Custom Solutions page. TekOffice™ can be easily integrated into any Web- or Windows-based application using the standard integration mechanism or via a custom gateway using Web forms, custom components, or Web services.
If you have an existing support team and just want to boost its productivity, we suggest using our TekOffice™ software suite which is available for use on an application service provider (ASP) basis.
