Press Releases

LiveRepair.com, Inc., (www.liverepair.com) reaches a 100-precent certification level of the technical support personnel. The entire helpdesk staff is now certified by leading IT companies, such as Microsoft, and leading IT associations, such as the Computing Technology Industry Association (CompTIA). Each staff member has successfully passed at least one the Microsoft Certified Professional (MCP) certification exam. In addition to the 100-percent MCP certification, almost 40 percent of the helpdesk employees proudly boast the Microsoft Certified Desktop Technician (MCDST) credentials, more than 10 percent posses the Microsoft Certified Systems Administrator (MCSA) credentials, and more than 40 percent the CompTIA A+ credentials, which proudly shows the company's and its employees' commitment to quality service and excellence.

The MCP title clearly distinguishes its owner from other IT personnel by demonstrating undeniable expertise with Microsoft products and platforms. The MCDST credential shows that a technician has the technical and customer service skills to troubleshoot hardware and software operation issues in Microsoft Windows environments. The MCSA qualification proves the skills required to administer network and systems environments based on the Microsoft Windows operating systems. CompTIA A+ is an international, vendor-neutral certification that confirms a technician's ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking. The proven technical skills of the personnel are augmented by the "soft" people skills - all employees also went through extensive customer care training.

This high professional level of the technical support personnel is the result of the Ongoing Skills Improvement Program (OSIP) that was launched company-wide two years ago. The OSIP improves personnel motivation and retention which translates into service quality. Skills improvement is now an integral part of the employee promotion policy. The Placement, Promotion, Pay, and Benefits Policy (3PBP) provide clear guidelines for human resources selection and development, as well as serves as a roadmap for professional growth for the newly hired employees. The 3PBP clearly stipulates that a part of the personal monthly bonus depends on the employee's educational and certification level, and another part depends on the employee's performance. The technical support personnel performance is measured by the HelpDesk Index (HDI) which ties all key support metrics into an integrated formula.

"We do everything to ensure that we to provide our customers with the highest service quality," points out Larry Sheremetyev, Director of Business Development, Marketing and Sales at LiveRepair.com. "We are .certain that the 100% certification level of the technical support staff will translate into a realizable service quality improvement - even faster problem resolution and higher satisfaction level."

The next goal for LiveRepair.com is the total certification of the software development staff and obtaining the Microsoft Certified Partner status. Currently 75 percent of the software developers are certified by Microsoft. The majority of them have advanced certification levels, such as Microsoft Certified Solution Developer (MCSD) and Microsoft Certified Application Developer (MCAD) for Microsoft .NET.

LiveRepair.com, founded in 1999, provides cost-effective 24x7 PC technical support and maintenance services online for individual users and enterprises, licenses its remote support software on a leased basis to IT companies and departments, as well as offers outsourced software development and Web design services to businesses worldwide. Combining proprietary automated remote PC diagnostic software with high-quality technical support from experienced support experts, LiveRepair.com offers round-the-clock service at affordable prices. LiveRepair.com pays special attention to the needs of small office/home office users (SOHO), small- and medium-sized enterprises (SMEs). The outsourced support service, TekSource, is available on a private-label basis to companies that have IT support needs. The TekOffice remote support suite is available for use on ASP basis as well.

Microsoft and Microsoft's certification and partner program names are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. CompTIA and CompTIA's certification program names are registered trademarks of the Computing Technology Industry Association.All other trademarks are property of their respective owners.