Press Releases

Worldwide Tech Support (www.worldwide-techsupport.com) launches a nation-wide online computer support service for home and business computer users. Striving to cut onsite repair costs and cover the emerging market of low-price computer support, Worldwide Tech Support was looking for a long-term, reliable partner who would provide affordable technical assistance. LiveRepair.com was chosen for its high-quality and reliable, yet cost-effective and flexible, technical support solutions.

The 24x7 remote PC repair service from Worldwide Tech Support is aimed at home and SOHO (small office / home office) computer users who need ongoing computer assistance yet reluctant to call an onsite technician on every occasion. With Worldwide Tech Support, for a flat annual fee customers get their own "virtual computer administrator" for their PCs. Professional technicians are standing by 24x7 to help customers with any number of computer-related questions they might have during the subscription period.

Most people look for computer support service when they already experience a problem and need it fixed quickly. Therefore, it is extremely important to make the service available to the customers immediately when they need it. At Worldwide Tech Support it takes less than two minutes after the first visit to the company Web site until a person can get access to the actual support service. The WorldPay (www.worldpay.com) online credit card processing system is seamlessly integrated with the Worldwide Tech support Web site and the TekOffice helpdesk suit - the heart of the TekSource service. "We make our online support easily accessible for customers," points out Larry Sheremetyev, Director of Business Development, Marketing and Sales at LiveRepair.com. "Our helpdesk solutions can be integrated with any online payment system to enable instant service and true 24x7 support for service providers and their customers." An intuitive Web interface and a quick 3-step subscription process at Worldwide Tech Support make the service available to customers right when they need it.

Powered by TekOffice, Worldwide Tech Support uses advanced technology solutions aimed to provide in-depth diagnostics and quick problem resolution. The main support channel is online assistance complemented by TekLink, a TekOffice software component featuring remote diagnostics and screen sharing capabilities. TekCheck, a remote diagnostics module, collects information about computer configuration and installed software and immediately sends the data to the support team for analysis. TekRemote, a screen-sharing module, enables technicians to connect to remote computer via the Internet and provide troubleshooting in real time. "Screen sharing is just as effective as having a support representative sitting right next to the client, showing how to fix a problem," comments Barry Walker, owner of Worldwide Tech Support. "However, the costs of such service are considerably lower both for the customer and for the provider."

With the current promotional campaign, access to the online PC repair service is absolutely free for the first five days. In addition to the free trial, Worldwide Tech Support offers additional free benefits to its members. Each annual subscriber receives a free copy of the Eliminate Spam software and a free $100 gas card.

LiveRepair.com, founded in 1999, provides cost-effective 24x7 PC technical support and maintenance services online for individual users and enterprises, licenses its remote support software on a leased basis to IT companies and departments, as well as offers outsourced software development and Web design services to businesses worldwide. Combining proprietary automated remote PC diagnostic software with high-quality technical support from experienced support experts, LiveRepair.com offers round-the-clock service at affordable prices. LiveRepair.com pays special attention to the needs of small office/home office users (SOHO), small- and medium-sized enterprises (SMEs). The outsourced support service, TekSource, is available on a private-label basis to companies that have IT support needs. The TekOffice remote support suite is available for use on ASP basis as well.

Worldwide Tech Support is a Memphis, TN, based IT services provider specializing in support services for office and home PC users, Web site design, search engine optimization and other services.

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