Press Releases

On July 5, 2004, LiveRepair.com has introduced the most recent version of its remote help desk solution, TekDesk 3.53, targeted at corporate clients and partners. TekDesk 3.53 is the new updated help desk software suite with improved interface for both users and experts. TekDesk 3.53 allows experts to receive and upload files to clients at one click. Now users do not need to search for the technical information that they might not know: our remote diagnostics tools allow us to collect the necessary PC information and forward it to expert directly. Through permission-based architecture, this operation is transparent and traceable.

TekDesk 3.53 brings LiveRepair.com's support services to a new level by decreasing resolution time and increasing client's satisfaction rate. TekDesk 3.53 is a more reliable and affordable outsourced technical solution. Delivers support service for companies of any size, especially small- and mid-sized system builders and integrators, VARs, and IT consultants.

LiveRepair.com, founded in 1999, provides cost-effective 24x7 PC technical support and maintenance services online for individual users and enterprises, licenses its remote support software on a leased basis to IT companies and departments, as well as offers outsourced software development and Web design services to businesses worldwide. Combining proprietary automated remote PC diagnostic software with high-quality technical support from experienced support experts, LiveRepair.com offers round-the-clock service at affordable prices. LiveRepair.com pays special attention to the needs of small office/home office users (SOHO), small- and medium-sized enterprises (SMEs). The outsourced support service, TekSource, is available on a private-label basis to companies that have IT support needs. The TekOffice remote support suite is available for use on ASP basis as well.

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