Press Releases

Thousands of small and medium-sized companies have IT budgets that are too small to meet the IT support needs of today's business. Staff training and PC maintenance are expensive. In-house IT staff is prohibitively expensive and hiring IT consultants is burdensome for small budgets. Technical support lines of large vendors are not helpful in many cases. Even outsourced computer helpdesks can cost thousands of dollars per month...

Understanding the concerns of small and medium-sized business owners and managers, LivePCsupport created several packages that would cost clients just pennies a day. In contrast to the TekOnline offerings, which are designed for individual PC users, corporate helpdesks, and IT service providers, LivePCsupport's products are intended for businesses which need live support for two or dozens of PCs. Distributed companies that have their PCs scattered across several locations - offices or homes of telecommuting employees - will especially benefit from the new service.

One major advantage of LivePCsupport's offering is drastic savings when ordering support for several computers. For example, live online technical support for three computers will cost just US$20/PC per quarter.

LivePCSupport services are based on TekDesk 3.51, LiveRepair.com's world-class helpdesk environment. TekDesk 3.51 incorporates multi-tier workflow model, distributed helpdesk locations, and permission-based client-side software. TekDesk 3.51 is also available for licensing to third-party operators.

"We know that small and medium-sized companies seek value in maintaining their IT infrastructure. LivePCsupport is aimed at fulfilling special IT needs of this group of our customers, all at an unbeatable price," says Larry Sheremetyev, LiveRepair.com's Director of Business Development, Marketing and Sales.

LiveRepair.com, founded in 1999, provides cost-effective 24x7 PC technical support and maintenance services online for individual users and enterprises, licenses its remote support software on a leased basis to IT companies and departments, as well as offers outsourced software development and Web design services to businesses worldwide. Combining proprietary automated remote PC diagnostic software with high-quality technical support from experienced support experts, LiveRepair.com offers round-the-clock service at affordable prices. LiveRepair.com pays special attention to the needs of small office/home office users (SOHO), small- and medium-sized enterprises (SMEs). The outsourced support service, TekSource, is available on a private-label basis to companies that have IT support needs. The TekOffice remote support suite is available for use on ASP basis as well.

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