News

The new and improved company's Web site gives convenient access to all products marketed by LiveRepair.com: TekOnlie, TekOffice, and TekSource.

• www.liverepair.com is the site dedicated to the general corporate information and brief information about all product and services
• tekonline.liverepair.com is the site dedicated to IT support services for individual and SOHO PC users
• tekdesk.liverepair.com is the site dedicated to the TekOffice support software available for use on an application-service basis (ASP)
• teksource.liverepair.com is the site dedicated to outsourced IT support services for business customers

The whole set of support software tools and the necessary information are concisely organized and easily accessible.

LiveRepair.com is making the IT support effort easier than ever before. With its 24/7 technical support center, simple online sign-up process, free software customization, qualified, well-spoken technical staff and guaranteed lowest prices, LiveRepair.com is a one-stop computer support solution for individual PC users and business customers alike.

Effective February 17, 2003, new subscribers to 24x7 online PC support service from LiveRepair.com, Inc. will be able to choose to subscribe on a monthly basis.

The new 1-month subscription plan is available at US$11.95/PC, and offers the convenience of automatic renewal (or recurring billing), where each subscription will be automatically renewed at a certain date each month until the user cancels subscription.

The new pricing plan entitles subscribers to an unlimited usage of LiveRepair service, as with all the other pricing plans.

LiveRepair.com and its online PC support services are presented in PC Upgrade (Vol. 11, No. 7). The article describes the benefits of LiveRepair service such as being a comprehensive service that "can address conflicts, problems and perform regular maintenance on your PC in real time, as opposed to just guiding you over the phone." The article also touches upon the remote control technology, and overall presents LiveRepair service as a comprehensive service at a bargain price.

The October issue of TECH Edge featured LiveRepair.com's 24x7 PC support service as a "semi-automated, live service" that quickly resolves problems with remote diagnostics and screen sharing. The article also presents LiveRepair's Emergency Disk that allows a computer user to reach LiveRepair Help Desk even if the computer is "virtually dead." LiveReapair's in-house group of "full-time, dedicated technicians" is contrasted to competitor services that feature a "volunteer 'expert' that negotiates a price for services."

LiveRepair.com will be presented on a BBC TV program featuring doing business in Ukraine.

Judy Aslett of Streamline Productions interviewed LiveRepair.com's founder and director Paul M. Waters III. The program will document the challenges of starting and growing businesses in Ukraine, the country's investment climate and life in Ukraine, and LiveRepair.com will be presented as one of foreign businesses founded and developed in Ukraine.

LiveRepair.com and its services were featured in a recent article titled "Computer Glitches? Rent Your Own Tech" in The Wall Street Journal dated August 22, 2002. The article provides an overview of the emerging computer support companies, and lists a growing number of computer manufacturers trimming down on their support or increasing the support fees, and the increasing complexity of home computer systems as the background for the surge of the eSupport industry.

The remote diagnostics and screen sharing were specially featured as the unique characteristics of LiveRepair support service.

This past week, on June 22, 2002 PCWorld.com (Web's trusted resource for management-level buyers and users of technology products) featured an article about LiveRepair.com, provider of online IT support service.

The main idea of the article represents the goal of LiveRepair.com to fill the void after hardware warranties expire, and thus provide its customers with reliable and affordable PC support service.

Author of this article, Aoife McEvoy, is a senior associate editor for PCWorld.com. She broadly speaks about the type of services offered byLiveRepair.com, giving a detailed description of the entire computer repair process, which is being provided under unbeatable prices.

The article quotes John Becker, LiveRepair.com's president and chief executive officer. "Phone support is something we are considering," - he says. Read the full article here.