Being competitive is critical in today's IT consulting industry. LiveRepair.com's support solutions give IT consulting companies the opportunity to offer an increased spectrum of services and the ability to concentrate on key, high-margin activities.
LiveRepair.com offers comprehensive outsourced solutions to IT consulting companies and can also augment existing support staff with 24/7 online, phone, and email support.
The TekSource™ support solution is the most cost-effective support option for IT consulting companies. It maintains the leading position in the problem resolution rate and the response time in the IT industry. Our experts start working on a PC problem immediately.
LiveRepair.com is fully capable to meet specific IT support needs with its versatile customization possibilities. Our customizable solutions enable IT consulting companies to provide their customers with a reliable, top quality support service coming under their own brand name. Our professional, courteous and well-spoken staff is prepared to provide this value-added service to our partners round-the-clock.
We make it easy for your customers to get PC help: LiveRepair.com's remote diagnostics tools obtain the relevant computer information necessary to fix the problem and forward it to our experts. Thus your customers don't need to provide technical information they might not know. Through the permission-based architecture of TekOffice™ , this procedure is totally transparent and traceable. Our screen-sharing tools also allow us to solve your customers' problems right on their PCs in real time.
Our TekOffice™ support software generates complete statistical reports, allowing tracking customer inquiries and following up with field support or relevant product propositions. In business terms, that means staying in touch with your customers.
