The total customization capability of our support software allow developing extensive solutions for companies of any size. For enterprise-level companies companies LiveRepair.com offers three basic partnership propositions:
- Helpdesk tools to boost the existing support staff's productivity
- Partial augmentation of the existing technical support service
- Total outsourcing of IT support
We offer a 24/7 IT support service, including online, phone, and email support. Our service is absolutely transparent, secure and traceable.
If you have an existing support team and just want to boost its productivity, we suggest using our TekOffice™ software suite which is available for use on an application service provider (ASP) basis.
Under partial augmentation partnership we offer our solutions to provide 24/7 IT support service, including online, phone, email and chat support. We will augment your existing technical staff, support your customers in off-hours or take care of general PC support inquiries.
Under the partial augmentation plan, we will augment your existing technical staff, support your customers on Tier 1 or off-hours by taking care of general PC support inquiries.
The totally customizable platform of TekOffice™ , the software component of the TekSource™ support service, allows for the total replacement of the existing technical support. LiveRepair.com will add a comprehensive support service, including online, phone, and email support. We will provide cost-effective and reliable support solutions that will be fully branded for your company, including the support page appearance, your company name, and the company logo.
Our solutions are totally customizable in:
- The volume of support required (from 3 to hundreds of PC systems)
- Augmentation options (partial augmentation or total replacement of IT support)
- Payment options (usage pricing vs. unlimited term licenses)
- Multi-tier options (various time scheduling and call escalation structures)
Our service is absolutely transparent, secure and traceable; delivers high quality, professional IT support available 24/7 - something you lacked to leverage your success.
